Product Related FAQs
If I order a product that averages 4 autograph or memorabilia cards per box and only get 3, can I get a refund?
We do not offer refunds for products that do not meet the manufacturer’s average insertion ratios. We do guarantee that all of our products are unsearched and have not been tampered with in any way. Our boxes come from factory sealed cases. If you are unhappy with the contents of a product you purchase your best course of action is to contact the manufacturer. We can assist you in this process by providing manufacturer contact information, which is available upon request.
I bought a case of a product and am looking to sell back a few of the unopened boxes I didn’t open. Will you buy them back from me?
We will not buy back boxes of newer product that could be missing the “case hit”. Boxes we sell of any product that can lose value if not from a sealed case (i.e. Upper Deck Cup Hockey, Topps Sterling Baseball, Upper Deck SP Legendary Cuts Baseball, Upper Deck Exquisite Basketball, etc.) come directly from sealed cases. We have decades of experience in identifying faulty products and take pride in being able to guarantee that we sell unsearched products.
When will you have the new ______ product and what will the price be?
For upcoming releases of new products check our release calendar, as well as our sports and gaming pre-sell pages. Please note that manufacturers often change anticipated release dates, and this is something that we have no control over. Whenever a release is postponed, we will adjust the calendar and pre-sell information accordingly.
I purchased a product on pre-sell and at the time of release the item price has changed.
The simple answer is yes. We offer the Dave and Adam’s Pre-Sell Guarantee: If you Pre-Order a product from us and we lower the price before release, we’ll refund the difference or give you a store credit! We also guarantee that all Pre-Orders will be fulfilled – buy with confidence!
If I buy older boxes and have issues with the cards or get an expired redemption what can you do?
Most older boxes have the cards in the same condition they left the factory – but certain products are sometimes known to stick together or have other issues. We keep all of our products in a temperature controlled environment and rarely have issues, but from time to time things do come up. As far as redemption cards go, unfortunately that comes along with buying certain older products. While in most instances there isn’t anything that the manufacturer can do we can provide you with customer service contact information when possible.
I see that you are an Authorized Internet Retailer with Wizards of the Coast, please explain this.
As an Authorized Internet Retailer with Wizards of the Coast, we can only ship current Magic: the Gathering sealed products within the U.S. and it’s Territories.
Also, as an Authorized Internet Retailer, we do not buy, sell or trade current Magic: the Gathering sealed products to or from other businesses.